FAQs

January 27-30, 2027

The Sentry Frequently Asked Questions

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Purchasing Tickets

I have a general question regarding ticket purchase
You may find our Tickets and VIP Experiences pages handy. Our Digital Ticketing Guide may also answer your question.
I’m seeing a “technical difficulty” or other error message on buy screen when I try to buy tickets. What’s wrong?

You may get a pop-up message if you are on a VPN. We’ve seen some issues logging in when companies have additional computer security measures. Please try to purchase tickets using your smartphone.

I bought the wrong day and want to exchange; how can I do that?

Unfortunately, we do not offer refunds or exchanges. You can always sell your tickets on Ticketmaster.com

Is there a military discount?

San Diego is one of the largest military communities in the country, The Sentry is proud to offer discounted tickets to all Active Duty, Reserve, Retired, and Veteran military members Wednesday and Thursday. To purchase, log onto GOVX to verify your military service, and receive a unique promo code. This offer is limited to one transaction, with a maximum quantity of 4 tickets (4 tickets for one day, or 2 tickets each for Wednesday and Thursday).

Is there a youth discount?

All youth, age 15 and under receive complimentary grounds entry when accompanied by a ticketed adult. Each ticketed adult may bring one youth under this complimentary policy.

Is there a Senior discount?

Our fans 60 and older can enjoy discounted grounds tickets on Wednesday and Thursday. Simply select Senior under Ground tickets for your preferred day. You may be asked to show proof of ID at the gates.

Does my child need a ticket for a hospitality venue?

Children 3 years and older do need a ticket for that specific venue. Kids 2 and younger do not need a ticket.

Managing Tickets

I bought tickets, but never received a confirmation email. How do I get my tickets?

Your email may be blocked from receiving emails from Ticketmaster, please check your Junk or Spam folder. If you still do not see your ticket confirmation, please login to your tournament account by clicking here using the email you used to purchase and see if you can view your tickets there. Once you do, click “Manage Tickets,” and proceed to follow directions to Add to Mobile Wallet.

I can’t see my tickets using the Ticketmaster App – where are they?

Please go to the The Sentry Ticketmaster Account Manager page to login, view, and manage your tickets.

I can’t see my tickets if I login to Ticketmaster.com – where are they?

Please go to the The Sentry Ticketmaster Account Manager page to login, view, and manage your tickets.

I can’t see my tickets from the email I received, when I login on my computer – where are they?

Please go to the The Sentry Ticketmaster Account Manager page to login, view, and manage your tickets. Then follow steps to Add to Wallet.

How do I transfer tickets to someone else?

View our Digital Ticketing Guide to review step-by-step instructions for transferring tickets.

Does the person I’m transferring tickets to need a Ticketmaster Account Manager account?

Yes. When they click the “Accept Tickets” button in the email they receive, they will be prompted to either set up an account or log in to their existing account.

How will I know my ticket transfer was received?

You will see a confirmation notice on your screen after clicking “Transfer.” As well, you’ll receive an email notification that the tickets were sent. Once your friend accepts, you’ll receive a second email notifying you.

Once I transfer tickets, can they then also re-transfer to another person?

Yes, anyone can transfer tickets. Once a ticket or parking pass has been accepted, the ownership transfers from your account to their account.

What if I find out one of my friends cannot attend?

We recommend they not accept the ticket unless they are sure they can attend, but if they do need to cancel have them transfer the ticket back or onward to the next guest.

Can I have multiple tickets on the same phone?

Yes, but it’s simplest to transfer tickets to each attendee to streamline the entry process at the gates.

What happens if my family or friend doesn’t have a smart phone?

It is important that you still send them the ticket transfer offer to their preferred email address. If this step is taken, we can assist them on the day-of at our on-site ticket service locations at the Glider and East Entrances. Please note, there may be a wait.

How do I add tickets to my mobile wallet?

View our Digital Ticketing Guide for a step-by-step guide to adding your tickets to your mobile wallet.

I don’t have a smartphone; can I just print the tickets and bring to the gates?

No, the tournament is 100% mobile-entry. If you do not have a smartphone, you’ll need to visit the Ticket Services tent at either the Glider or East Entrance where staff can assist you. Please note, there may be a wait at peak times of the day.

Can I just take a screenshot of my tickets/QR code instead?

No. The scanners will not scan a screenshot.

Will you have Will Call?

We will have Ticket Services to assist with any ticketing question. Since we are 100% digital, there are no physical tickets to pick up or drop off.

What is Ticketmaster Account Manager?

Account Manager is part of the Ticketmaster family. Since The Sentry fans can have tickets to multiple days of the tournament, Account Manager allows for ticket coordination across the four-day tournament. It is used commonly in sports.

Parking

Where can I park?

You may find our Parking & Transportation page helpful.

Where is accessible parking?

For accessible parking options, please contact the tournament office at (858) 886-4653 ext. 105 or tickets@thesentry.com

How often do shuttles run to and from the Del Mar lot?

Shuttles run on a continuous loop from the lot. Please allow time for traffic especially in the afternoons.

Can anyone park at the Gliderport parking lot?

No, Gliderport is not a parking option.

If I ride my bicycle, where can I park?

We offer free parking for all non-motorized bicycles in a safe and secure area courtesy of the San Diego County Bicycle Coalition. You must register in advance by securing a parking pass. Click here to get started.

I'm getting dropped off. Where is the best location?

We have a convenient drop-off and pick-up location at the Gliderport, which is on the south end of the course. Simply choose The Sentry as your destination and your driver will be directed to our rideshare lot at 2880 Torrey Pines Scenic Drive, La Jolla, 92037.